Refund Policy
On this page
1. Overview
This Refund Policy explains when and how refunds are issued for website development, graphic design, and related services provided by Ananta Web Tech. It works alongside our Terms & Conditions and the specific payment terms set out in your project quotation or invoice, which take precedence where they differ from the general policy below.
2. Advance Payments & Deposits
Most projects require an advance payment before work begins, as specified in your quotation. This advance secures your project slot and covers the initial planning, design, and setup work. Once work has commenced, the advance payment is generally non-refundable, reflecting the time and resources already committed to your project.
3. Refund Eligibility
Refunds are considered on a case-by-case basis, generally as follows:
- Before work begins: if you cancel before we have started any design or development work, the advance payment may be refunded in full or in part, less any costs already incurred on your behalf (e.g., a domain or licence purchased for you).
- After work has started: a refund, if any, is calculated based on the proportion of agreed deliverables not yet completed, less any non-refundable third-party costs.
- After final delivery and approval: once you have approved and received the final deliverables, the project is considered complete and is not eligible for a refund.
4. Non-Refundable Items
The following are never refundable, regardless of when a project is cancelled:
- Domain name registrations, hosting fees, and third-party software or plugin licences already purchased on your behalf.
- Stock photography, fonts, or other licensed assets already purchased for your project.
- Payment gateway or platform transaction fees already incurred.
- Work already completed and delivered to, and approved by, the Client.
5. Cancellation by the Client
To cancel a project, notify us in writing (email is fine). We will confirm what work has been completed to date and calculate any applicable refund in line with this policy. Outstanding invoices for work already completed remain payable.
6. Cancellation or Delay by Us
If we are unable to complete your project as agreed due to reasons within our control, you are entitled to a refund of the amount paid for work not yet delivered. We will always communicate proactively if we foresee an issue affecting delivery, and work with you to find a fair resolution before it comes to cancellation.
7. How to Request a Refund
Email us at hello@anantawebtech.com with your name, project details, invoice number (if available), and the reason for your request. We aim to respond to all refund requests within 3-5 business days.
8. Refund Timeline & Method
Approved refunds are processed within 7-14 business days of approval, returned via the original payment method wherever possible. Any bank or payment processing fees deducted by our payment provider on the original transaction are non-refundable.
9. Contact Us
Questions about a refund? Reach out:
- Email: hello@anantawebtech.com
- Phone: +91-8069377987